Privacy Policy - Cleanwide

Last updated: 18th November 2025

Cleanwide (“we”, “our”, “us”) is committed to protecting the privacy of our customers and website visitors. 

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit cleanwide.com.au or use our wheelie bin cleaning services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that is necessary to provide our services, manage your subscription, and communicate with you.

1.1 Information You Provide to Us

When completing our online form, subscribing or contacting us, you may provide:

  • First and last name
  • Residential address and suburb
  • Postcode
  • Email address
  • Phone/mobile number
  • Bin collection day
  • Payment details (processed securely by Stripe – we do not store card numbers)
  • Any additional information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visit
  • Referral sources

This helps improve website performance, security and user experience.

1.3 Payment Information

Payments are processed securely via Stripe, a PCI-compliant payment processor.
Cleanwide does not collect or store credit card information.
Stripe may collect:

  • Card details
  • Billing address
  • Transaction information

Stripe’s privacy policy applies to payment data: https://stripe.com/privacy

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To create and manage your subscription
  • To schedule and deliver bin cleaning services
  • To communicate service reminders, updates or changes
  • To send invoices, receipts and payment confirmations
  • To respond to customer enquiries or support requests
  • To maintain and improve our websiteTo comply with legal or regulatory requirements

We only use your information for the purpose for which it was collected.

3. How We Share Your Information

We do not sell, rent or trade your personal information.
We may share information with:

3.1 Service Providers

Trusted third-party providers who assist us with:

  • Payment processing (Stripe)
  • Email notifications
  • Website hosting
  • Form submissions
  • Scheduling tools (if applicable)

These providers may only use your data to perform contracted services.

3.2 Legal Requirements

We may disclose information if required to:

  • Comply with Australian laws
  • Respond to lawful requests from public authorities
  • Protect the rights, property, or safety of Cleanwide or others

4. Data Security

We take reasonable steps to safeguard your personal information, including:

  • Secure HTTPS website
  • Encrypted payment processing via Stripe
  • Restricted access to personal data
  • Regular software security updates

However, no online transmission or storage method is completely secure.
We cannot guarantee absolute protection, but we follow industry best practices.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide ongoing services
  • Meet legal and tax obligations
  • Resolve disputes
  • Maintain accurate business records

When information is no longer required, we securely delete or anonymise it.

6. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data (where legally allowed)
  • Opt out of non-essential communications
  • Cancel your subscription at any time

To request access or changes, contact us at:
info@cleanwide.com.au

7. Cookies & Tracking

Our website may use cookies or similar tracking technologies to:

  • Improve website performance
  • Analyse traffic
  • Store preferences

You may disable cookies in your browser settings, but some features may not function correctly.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are not directed at children under 18.
We do not knowingly collect information from minors.

10. International Transfers

All data is stored and processed within Australia or by third-party providers (such as Stripe) operating under secure international standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Cleanwide
Email: info@cleanwide.com.au
Website: https://cleanwide.com.au